It happens even to the best of us, but that honestly doesn’t make me feel any better about it.
Not going viral
What makes for a popular post? If the stats are anything to go by, I have little idea.
New Skills
“Alexa, open Gary Taylor’s website.”
(Updated 13 March)
Useful links
Thoughts from when the web was young.
A Tale of Two Smartcards
When theory meets practice, who wins? Will it ever be the poor customer?
Defence of the realm
Customer engagement can be an exercise in futility – for both sides.
WhatsApp: The Saga Continues
We’d really, really like to bring our WhatsApp newsletter back. But not at any cost.
Ahead of the game
A storm in a pint glass
Does Tim Martin have a point in closing down Wetherspoon’s social media channels?
Too good to be forgotten?
How far do we have to go to remove all traces of our previous indiscretions?