What makes for a popular post? If the stats are anything to go by, I have little idea.
New Skills
“Alexa, open Gary Taylor’s website.”
(Updated 13 March)
Useful links
Thoughts from when the web was young.
A Tale of Two Smartcards
When theory meets practice, who wins? Will it ever be the poor customer?
Defence of the realm
Customer engagement can be an exercise in futility – for both sides.
WhatsApp: The Saga Continues
We’d really, really like to bring our WhatsApp newsletter back. But not at any cost.
Ahead of the game
A storm in a pint glass
Does Tim Martin have a point in closing down Wetherspoon’s social media channels?
Too good to be forgotten?
How far do we have to go to remove all traces of our previous indiscretions?
Old Dog, Old Tricks
Sometimes, you have to go back to basics.